Return of goods/products and complaints
During picking up the delivery please in the presence of courier visually check your package. If there is visible damage you don't take the package. In this case please send us an email with your informations (name, surname, telephone number)
Email store@hiroshoes.rs and specify reason why you didn't take the package, or call us
Telephone number: +381/62784449
As soon as possible we will inform you about next step.
If you take the package and after opening the box you established that the product doesn't match with your order or data on the slip is not correct, please inform us within 24hours from the moment of receiving the delivery.
You can contact us by email with your informations (name, surname, telephone number)
Email store@hiroshoes.com or by telephone +381/62784449.
As soon as possible we will inform you about next step. Deadline for solving complaint is 15 days from reporting.
If there is some inconsistency on the product you buy in terms of regulations about consumer protection law, please inform us on store@hiroshoes.rs
If the product is correct but customer want for some reason to withdraw from the contract and return back the product, you can do that in 14 days from the moment of receiving it. In that case customer have right on refund in the amount of the price payed for that product, expenses for the purchased product which is returning back pays customer.
Customer doesn't have right on complaint if product defect is occured by his fault.
Confirming the order, by pressing on confirm, you agree with conditions of complaint.
If you buy products through our online shop and you have some complaints, objections, remarks etc, in any moment you can inform us on email store@hiroshoes.com
In case of withdrawal from the contract,customer have rights for refund or exchange for another product. The amount is returning to the customer after receiving the product,and when is confirmed that the product is returned undamaged.
Please note that all payments will be effected in EURO (EUR).